Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at prasanta.nxl@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at prasanta.nxl@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at prasanta.nxl@gmail.com.

Return and Refund Policy

We understand that sometimes your expectations may differ from the received product, and at YourStoreName.com, we want to ensure your satisfaction. Here's our straightforward and customer-centric return and refund policy:

5-Day Return Period

We offer a 5-day return period from the date you receive your order. If within this time frame you find that the product doesn't meet your expectations or has any defects, we are here to assist you.

Hassle-Free Returns

To initiate a return, please follow these steps:

  • Contact Us: Reach out to us via email at support@yourstorename.com or WhatsApp us at +91-9876543210 within the 5-day period, stating the reason for the return.

  • Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.

  • Packaging: Ensure the product is unused, in its original packaging, and includes all accessories.

  • Return Shipment: Ship the product back to us using a reliable courier service.

Full Refund Guarantee

Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 3 business days for the refund to be processed.

Common Conditions for Return and Refund Approval

To ensure a smooth return and refund process, please note the following conditions:

  • Unused Condition: The product must be unused and in its original packaging.

  • Initiate Within 5 Days: The return must be initiated within the specified 5-day period from the date of receiving the order.

  • Approval Process: Returns are subject to approval by our customer support team.

  • Product Integrity: The product must be in resalable condition with all accessories included.

Unpacking Video Recommendation

To expedite the return approval process, we recommend creating an unpacking video when you receive your order. This video can serve as evidence in case there are any discrepancies or defects. Please include clear footage of unboxing, showcasing the product, and highlighting any concerns.

Our Commitment to Your Satisfaction

Your satisfaction is our top priority at YourStoreName.com. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.

Thank you for choosing YourStoreName.com. Happy shopping!